Shipping Policy

At Obsession, we carefully pack every order to ensure your products arrive safely and beautifully presented.

Processing Times

Orders are typically packed and dispatched within 1–3 business days. During launches, promotions, or busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping

We currently ship New Zealand wide.

Shipping costs are calculated at checkout based on your location and order size.

Estimated Delivery Times

New Zealand

• North Island: 1–3 business days
• South Island: 2–5 business days
• Rural delivery: Please allow an additional 1–3 business days

 

Tracking Your Order

Once your order has been dispatched, you’ll receive tracking information via email so you can follow your parcel’s journey.

Incorrect Shipping Information

Please ensure all shipping details entered at checkout are correct. Obsession is not responsible for parcels delayed, lost, or returned due to incorrect address information provided by the customer.

Damaged or Lost Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products.

While we will do our best to assist with courier investigations, Obsession is not liable for parcels lost or delayed once they have been handed to the courier.

Questions

For any shipping enquiries, please contact us at hello@obsession.co.nz

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@obsessioninc.co.nz. Please note that returns will need to be sent to the following address: 47 Arawa Street Matamata 3400 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@obsessioninc.co.nz.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@obsessioninc.co.nz.